Last Updated: October 12, 2026
We know that paying online can feel like a leap of faith, so we keep our payment process as clear and simple as possible. This page explains what we accept, how your payment is handled, and what happens if something goes wrong.
What We Accept
Brightnevst accepts three payment methods: Visa, MasterCard, and PayPal. You can choose whichever works best for you at checkout. We do not accept cash on delivery, bank transfers, or cheques. If you would like to pay using a method not listed here, please contact us before placing your order and we will let you know if it is possible.
Currency and Pricing
All prices on our website are shown in Euros (EUR) and include French VAT. The amount you see at checkout is the final amount you will pay. Shipping is free within Metropolitan France, so there are no additional delivery charges added after you complete your purchase. We do not apply any hidden fees or handling charges.
How Your Payment Is Processed
When you place an order, your payment is processed immediately. If your payment is successful, you will receive an order confirmation email from us. If your payment fails — for example, because of insufficient funds or a card decline — the order will not be processed, and we will not dispatch any items. In that case, you may try again with a different payment method or contact us for assistance.
Security
All payment transactions on our website are processed over secure, encrypted connections (SSL). We do not store your full payment card details on our servers. For card payments, your details are handled directly by our payment processor. PayPal payments are completed through PayPal's own secure system, and we never see your PayPal login credentials.
Refunds
If you return an item and are entitled to a refund, the money will be sent back to the same payment method you used for the original purchase. Once we receive your return and complete our inspection, we process the refund within 1–2 business days. After that, it typically takes 7–10 business days for the funds to appear on your Visa, MasterCard, or PayPal account. This final step is handled by your bank or payment provider, not by Brightnevst. You can find full details in our Returns & Refund Policy.
If You Have a Payment Problem
If you notice an unexpected charge, a duplicate payment, or any other issue related to your payment, please contact us as soon as possible. You can email us at info@brightnevst.my or call +33 1 73 22 83 71 during our service hours (Monday–Friday, 9:00 AM–6:00 PM CET). Please have your order number ready so we can look into it quickly. We will work with you and, if needed, with our payment processor to resolve the issue.
Changes to This Policy
If we add new payment methods or change how payments are handled, we will update this page and revise the "Last Updated" date at the top. We encourage you to check this page if you have questions about payment before placing an order.