Politique de remboursement

Last Updated: October 12, 2026

Return Window

You may return any item purchased from Brightnevst within 14 calendar days from the date you receive it. This 14-day window reflects your legal right of withdrawal under Article L221-18 of the French Consumer Code. It is a no-questions-asked return window — you do not need to provide a reason, and the item does not need to be defective or faulty. The 14-day period begins on the day the carrier confirms delivery to your address.

Return Conditions

Items must be returned in their original condition, with all original packaging, accessories, manuals, and any included documentation. We ask that you take reasonable care of the item while it is in your possession. If an item is returned in a condition that shows signs of use beyond what is necessary to inspect it, we may apply a reduction to the refund amount proportionate to the diminished value.

How to Initiate a Return

To start a return, please contact us at info@brightnevst.my or call +33 1 73 22 83 71 during our service hours. When you reach out, please have the following information ready: the date and place of purchase, your proof of purchase (order confirmation email or receipt), photographs of the product, and a brief description of why you are returning it. Our team will then provide you with return instructions and the return address.

Return Address

Brightnevst
22 Place de la Gare
91800 Brunoy
France

Return Shipping Costs

Return shipping is free of charge for customers within Metropolitan France. We do not charge any restocking fee. Once your return request is approved, we will provide you with a prepaid return label or arrange a carrier pickup at no cost to you. This is a service we provide in addition to your statutory rights.

Refund Processing

Once your returned item arrives at our facility and passes inspection, we will process your refund within 1–2 business days. Please note that while we initiate the refund promptly, it may take an additional 7–10 business days for the funds to appear on your original payment method (Visa, MasterCard, or PayPal). This additional time is determined by your bank or payment provider, not by Brightnevst.

We will notify you by email or phone once your refund has been processed. If you have not received your refund within 10 business days after our confirmation, please contact us so we can investigate.

Exceptions

Items that have been personalised, customised, or made to your specifications are not eligible for return. For hygiene reasons, certain personal care products may also be excluded. If you are unsure whether your item qualifies, please contact us before placing your order.